From: g87
Sent: Thursday, July 23, 2015 10:51 AM
To: Nick Collins
Subject: My reply TO NICK dated July 23
Dear Nick
Thank you for reconfiguring your email of 20 July.
I also confirm our conversation yesterday in that I will be seeing you and
your general manager / Solicitor Allan Baker on THURSDAY 4 PM at your Malvern
offices.
As so conveyed – Eva will not be accompanying me – nor will I have any
legal advisor with me.
Kindly note that I also advise you in confirming herein another part of
our conversation of yesterday.
To wit.
That I am preparing a major document.
I will send same to you early next week only: it has to take second
priority to other matters. I am not allowing these matters to dominate my day
/s.
You will find therein [the so designated ‘major
document’] an effective response to your ‘major’ email
of July 20. And as I also told you yesterday – it will not be a response to
merely to the above.
Should you deem a response necessary to anything here or the incipient
major document, please do not send it as a DDF doc.
Kindly also note that confirmation by mail would be appreciated.
There is no reason to send confirmation of your ‘minor’ emails herein
appended.
Thanking you
Yours Sincerely
Geoff Seidner
From: g87
Sent: Wednesday, July 22, 2015 12:15 PM
Cc: eva seidner
Subject: Re: Response from CatholicCare re FDR Complaint
Malvern.
Nick
Collins
Senior
Manager Western Area | CatholicCare
Family Relationship Centre
Family Relationship Centre
Suite 2,
27-31 Myer Street
Geelong VIC
3220
Dear Nick
As per your email / letter
to arrive below - I wish to see you and Alan Baker at any time from Tuesday. You
may care to liaise with your solicitor and advise me of your chosen time by
email.
I will not be bringing any
legal advisors; nor does Eva want to attend.
Kindly note that a
substantial document is currently being prepared by myself and will be sent
you.
Please post hard
copies of all communications to be.
Yours
Sincerely
Geoff
Seidner
From: Nick Collins
Sent: Tuesday, July 21, 2015 9:40 AM
Subject: Re: Response from CatholicCare re FDR Complaint
Malvern.
Dear Mr
Seidner
As discussed last week, please find
attached our response to your complaint. A hard copy has also been sent by
post. Please contact me if you would like to make a time to meet as detailed in
the letter.
Yours
sincerely
Nick
Collins
Nick
Collins
Senior Manager Western
Area | CatholicCare
Family Relationship Centre
Family Relationship Centre
Suite 2, 27-31 Myer
Street
Geelong VIC
3220
|
Strengthening
families and communities
Vision: ‘life to the
full’ for families, individuals
and communities in all
their diversity
|
|
P Please consider the environment before
printing this email
This email message is intended only for the addressee and contains
information that may be confidential. If you are not the intended recipient
please notify the sender by reply email or telephone, and immediately delete
this email message and any copies of it. Use, disclosure or reproduction of this
email by anyone other than the intended recipient is strictly
prohibited.
Dear
Nick
Thank you in anticipation:
kindly send your email of yesterday as a complete flowing / continuous
email.
Please do not send pdf
documents as my computer has difficulty handling it.
Thanks
Geoff
Seidner
From: Nick Collins
Sent: Wednesday, July 22, 2015 4:38 PM
To: 'g87'
Subject: RE: Please send via ordinary email
Dear
Geoff
As
requested, please find below a copy of the letter sent electronically yesterday
(in PDF) as a continuous email
20th
July 2015
Mr
Geoff Seidner
13
Alston Grove
East
St. Kilda 3183
Dear
Mr. Seidner,
I
write in response to your formal complaint about the service you received at
CatholicCare from our Family Dispute Resolution (FDR) service in Malvern and
after speaking with you on Wednesday the 15th July 2015. I also note
the numerous emails you have forwarded to staff in relation to your concerns.
My understanding of
your reasons for complaint were;
- that
you believe our service was not fair, particularly the decision to proceed with
Shuttle FDR.
- that
we have not acceded to your requests for written information discussed in the
FDR session.
We have taken your
complaint seriously and value feedback from clients involved with our services.
Our process for managing complaints begins with obtaining clarity about the
nature of the complaint, then investigating the issue and attempting a
resolution. As the Senior Manager, I have investigated the case and reviewed
the
emails you have sent to CatholicCare staff.
In
terms of the first issue; our Family Dispute Resolution Practitioners (FDRPs)
are independent and make assessments based on information presented to them.
There is nothing on file that suggests that the FDRPs have been biased or
prejudicial to the FDR process. The decision to complete Shuttle FDR is
determined by the FDRP after considering all the assessment information
pertaining to the case.
Having
reviewed the file in its entirety, I reiterate, that we cannot provide you with
written notes from the Shuttle Family Dispute Resolution (FDR) session for
reasons as detailed in the email dated 13th July 2015 from Elizabeth
Jenkins. Specifically, this relates to provisions and regulations controlling
FDR disclosures of information under the Family Law Act (Section 10H) to which
we must adhere. The relevant part of 10H(1) says “ a FDRP must not disclose a
communication made to the practitioner while the practitioner is conducting
Family Dispute Resolution “.
It
is also completely inappropriate for Family Dispute Resolution Practitioners to
corroborate, substantiate or validate one party’s version of events. As such we
cannot respond to your emails about the specific details of your situation.
Given
we are unable to proceed further with FDR, a section 60I Certificate could be
issued. In
relation to the issuing of a Certificate, they are only issued by accredited
Family Dispute Resolution Practitioners and are not determined by clients.
Under the Family Law Act there is no need to specifically issue a Certificate at
the end of a family dispute resolution process. Certificates serve the purpose
of allowing people to file an application in Court.
I
understand from your email correspondence that you find this outcome extremely
frustrating, however the FDR process is one that attempts resolution in good
faith between parties.
In
response to your request for details of the “authority who licences” our
organisation, we are funded by the Federal Department of Social Services with
Family Dispute Resolution Practitioners operating under regulations administered
by the Federal Attorney General’s Department. The body you would approach
regarding a complaint about the FDR process is the National Office Complaints
Team in the Department of Social Services, their contact details
are:
Phone:
1800 634 035
Email: complaints@dss.gov.au
Email: complaints@dss.gov.au
As
previously advised, I and Alan Baker (Family Dispute Resolution Team Leader)
are available to meet with you to explain further our processes, including the
procedure for issuing Certificates and constraints on the release of information
in relation to Family Dispute Resolution. Please contact me directly if you
would like to pursue this option.
I
understand that you are extremely aggrieved and frustrated by your present
circumstances, however any behaviour, correspondence or email which attempt to
intimidate or demean staff, is not acceptable. We will not respond to any
further communication which is intimidating, demeaning or defamatory.
Please
direct any further correspondence to myself. My contact details are listed
below.
Yours
sincerely
Nick
Collins
Senior
Manager Western Area
Phone:
5246 5600
Email:
nick.collins@ccam.org.au
Nick
Collins
Senior
Manager Western Area | CatholicCare
Family Relationship Centre
Family Relationship Centre
Suite
2, 27-31 Myer Street
Geelong
VIC 3220
|
Strengthening
families and communities
Vision:
‘life to the full’ for families, individuals
and
communities in all their diversity
|
|
P Please
consider the environment before printing this email
This email
message is intended only for the addressee and contains information that may be
confidential. If you are not the intended recipient please notify the sender by
reply email or telephone, and immediately delete this email message and any
copies of it. Use, disclosure or reproduction of this email by anyone other than
the intended recipient is strictly prohibited.
From: g87
[mailto:g87@optusnet.com.au]
Sent: Wednesday, 22 July 2015 1:08 PM
To: Nick Collins
Subject: Please send via ordinary email
Sent: Wednesday, 22 July 2015 1:08 PM
To: Nick Collins
Subject: Please send via ordinary email
Dear
Nick
Thank you in
anticipation: kindly send your email of yesterday as a comlete flowing /
continuous email.
Please do not send pdf
documents as my computer has difficulty handling it.
Thanks
Geoff
Seidner
 |
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